If your branch is closed, NHS 111 can help if you have an urgent medical problem and you are not sure what to do.



NHS 111 is available 24 hours a day, 7 days a week.

To get help from NHS 111, you can:

  • Go to 111.nhs.uk (for people aged 5 and over only)

  • Call 111

If you have difficulties communicating or hearing, you can:

  • Call 18001 111 on a textphone


How NHS 111 works


You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you will:

  • Find out what local service can help you

  • Be connected to a nurse, emergency dentist, pharmacist or GP

  • Get a face-to-face appointment if you need one

  • Be told how to get any medicine you need

  • Get self-care advice