Octagon want to hear your views. We are committed to act on areas of improvement so that we can deliver the best possible service and care for our Patient community.
When we receive comments and ideas these are taken to Octagon's Senior Management Team where appropriate action is taken.
Issue: The telephone systems across many of our branches are no longer fit for the demand the branches receive.
Solution: Octagon identified a new telephone provider with a system that is fit for purpose. These systems are being rolled out to branches as contracts expire.
Octagon appointed a dedicated Patient Liaison Lead. This investment means that our Patients will have someone employed by the Practice to be on hand to listen and support them. They will work directly with stakeholders and facilitate new services being introduced into the branches such as Dementia, Stoma Patients and our Forces Welfare.
You told us that the Repeat Prescription access page and online appointments, would be better on the front page of the website
You can now access the Repeat Prescriptions and online appointments either on the front page or under the Patient Information tab